Handling Feedback & Criticism
Why Do You Enroll?
- Active Listening
- Think before YOU speak.
- Be kind, be specific and be helpful
- Focus on the what, not the who.
- Constructive feedback keeps everyone on track
- Builds better relationships.
- Avoid major conflicts.
Key Topics Covered
- What happens when criticism is receive?
- Dealing with negative criticism
- Positive Attitude
- How to give effective feedback?
Course Details
Dealing with criticism positively is an important life skill.
At some point in your life you will be criticised, perhaps in a professional way. Sometimes it will be difficult to accept – but that all depends on your reaction.
You can either use criticism in a positive way to improve, or in a negative way that can lower your self-esteem and cause stress, anger or even aggression.
Once you receive feedback, the best thing to do is to listen, ponder, accept, and use it for improvement. A benefit of a strong feedback culture is that it gives employees the tools to address issues before they escalate.
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