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Customer Service – Foundations of Customer Care banner

Customer Service – Foundations of Customer Care

Customer Service – Foundations of Customer Care banner
Live online Advanced

Customer Service – Foundations of Customer Care

FREE
1 hrs
Next month
English , Hindi
Alka Dayal
Alka Dayal
AerospaceAgriculture
  • Session recordings included
  • Certificate of completion
  • Anytime Learning
  • Learn from Industry Expert

Why enroll

  • Learners will understand the fundamentals of customer service.

  • Learners will gain confidence in communication and empathy skills.

  • Learners will develop strategies to handle complaints and service recovery.

  • Learners will be able to build trust and long-term customer relationships.

  • Learners will leave with repeatable frameworks for delivering consistent customer care.

Your instructor

Alka Dayal

Alka Dayal

Sr. Soft Skills Trainer

18+ yrs experience·India

32Courses
9Students

Course details

Field Service Engineers represent the company at customer sites and play a critical role in service quality and trust. This course helps FSEs develop a strong service mindset that goes beyond technical fixes to effective customer support. Learners will understand professional on-site conduct, clear communication during troubleshooting, and handling customer concerns during downtime. The course also focuses on accurate service reporting and relationship-building—enabling FSEs to manage expectations, enhance customer satisfaction, and add long-term value through service interactions.

Course suitable for

  • Aerospace
  • Agriculture
  • Automotive
  • Chemical & Process
  • Civil & Structural
  • Data Science & Analysis

Key topics covered

  • Introduction to customer service and its role in business success

  • Core skills: communication, empathy, patience, and professionalism

  • Understanding customer needs and expectations

  • Handling complaints and difficult customers constructively

  • Service recovery strategies: turning problems into opportunities

  • Importance of follow-up and building long-term relationships

  • Leveraging basic tools (CRM, feedback systems) for service improvement

  • Case studies and role-play exercises

Opportunities that await you!

Course completion certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Career opportunities

SPM & Welding Fixture DesignerSample Intern for mecahSupervisor (OSH)VMC ProgrammerSales OfficerBusiness Development Executive

Training details

This is a live course that has a scheduled start date.

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