Live Online Class Advanced

Customer Service – Foundations of Customer Care

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$ 10

1 hr

Next month

English , Hindi

58 views

Alka Dayal

Aerospace

Agriculture

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Session recordings included
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Why enroll

Learners will understand the fundamentals of customer service.
Learners will gain confidence in communication and empathy skills.
Learners will develop strategies to handle complaints and service recovery.
Learners will be able to build trust and long-term customer relationships.
Learners will leave with repeatable frameworks for delivering consistent customer care.

Your instructor

Alka Dayal

Sr. Soft Skills Trainer

18+ yrs experience·India

32Courses

Is this course for you?

You should take this if

You work in Aerospace or Agriculture
You're a Chemical & Process / Civil & Structural professional
You have 3+ years of hands-on experience in this field
You prefer live, instructor-led training with Q&A

You should skip if

You're new to this field with no prior experience
You need a different specialisation outside Chemical & Process
You need fully self-paced, on-demand content

Course details

Field Service Engineers represent the company at customer sites and play a critical role in service quality and trust. This course helps FSEs develop a strong service mindset that goes beyond technical fixes to effective customer support. Learners will understand professional on-site conduct, clear communication during troubleshooting, and handling customer concerns during downtime. The course also focuses on accurate service reporting and relationship-building—enabling FSEs to manage expectations, enhance customer satisfaction, and add long-term value through service interactions.

Course suitable for

Key topics covered

Introduction to customer service and its role in business success
Core skills: communication, empathy, patience, and professionalism
Understanding customer needs and expectations
Handling complaints and difficult customers constructively
Service recovery strategies: turning problems into opportunities
Importance of follow-up and building long-term relationships
Leveraging basic tools (CRM, feedback systems) for service improvement
Case studies and role-play exercises

Opportunities that await you!

Career opportunities

Training details

This is a live course that has a scheduled start date.

Why people choose EveryEng

Industry-aligned courses, expert training, hands-on learning, recognized certifications, and job opportunities-all in a flexible and supportive environment.

$10

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Customer Service – Foundations of Customer Care