Live Online Class Advanced

Handling Customer Support Calls Effectively

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$ 10

1 hr

Next month

English , Hindi

43 views

Alka Dayal

Aerospace

Agriculture

7-day money-back guarantee
Session recordings included
Anytime Learning
Learn from Industry Expert

Why enroll

Learners will understand the essentials of phone-based customer support.
Learners will gain confidence in using tone, clarity, and empathy effectively.
Learners will develop structured call-handling skills for consistent service.
Learners will be able to handle complaints and difficult conversations professionally.
Learners will leave with repeatable frameworks for delivering excellent customer experiences via phone.

Your instructor

Alka Dayal

Sr. Soft Skills Trainer

18+ yrs experience·India

32Courses

Is this course for you?

You should take this if

You work in Aerospace or Agriculture
You're a Chemical & Process / Civil & Structural professional
You have 3+ years of hands-on experience in this field
You prefer live, instructor-led training with Q&A

You should skip if

You're new to this field with no prior experience
You need a different specialisation outside Chemical & Process
You need fully self-paced, on-demand content

Course details

Phone-based customer support requires clear communication, active listening, and calm problem handling. This course helps professionals manage customer interactions effectively over calls, especially in high-pressure situations. Learners will develop skills to understand customer concerns quickly, respond with clarity and empathy, and guide conversations toward resolution. The course focuses on professionalism, accuracy, and confidence—enabling teams to deliver reliable support and positive customer experiences through telephonic communication.

Course suitable for

Key topics covered

Fundamentals of phone-based customer support
Importance of tone, clarity, and professionalism in voice communication
Active listening and empathy techniques
Structured call flow: greeting → listening → problem-solving → closing
Handling difficult customers and complaints gracefully
Building rapport and trust over the phone
Using scripts vs. personalized communication
Case studies and role-play exercises
Repeated operations: listen → empathize → resolve → confirm → close

Opportunities that await you!

Career opportunities

Training details

This is a live course that has a scheduled start date.

Why people choose EveryEng

Industry-aligned courses, expert training, hands-on learning, recognized certifications, and job opportunities-all in a flexible and supportive environment.

$10

$0 Early bird

Coming in Next Month

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Handling Customer Support Calls Effectively