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Train & Develop Customer Service Team – Building Excellence in Customer Care banner
Train & Develop Customer Service Team – Building Excellence in Customer Care banner
Live Online Class Advanced

Train & Develop Customer Service Team – Building Excellence in Customer Care

49 views
$ 10
1 hr
Next month
English , Hindi
49 views
Alka Dayal
Alka Dayal
AerospaceAutomotive
  • 7-day money-back guarantee
  • Session recordings included
  • Anytime Learning
  • Learn from Industry Expert

Why enroll

  • Learners will understand how to recruit, train, and onboard customer service professionals effectively

  • Learners will gain techniques to coach and mentor team members for consistent service excellence.

  • Learners will develop empathy and communication skills to strengthen customer relationships.

  • Learners will be able to handle complaints constructively and turn problems into opportunities.

  • Learners will leave with repeatable frameworks to build and sustain a high-performance customer service team.

Your instructor

Alka Dayal

Alka Dayal

Sr. Soft Skills Trainer

18+ yrs experience·India

32Courses

Is this course for you?

You should take this if

  • You work in Aerospace or Automotive
  • You're a Chemical & Process / Civil & Structural professional
  • You have 3+ years of hands-on experience in this field
  • You prefer live, instructor-led training with Q&A

You should skip if

  • You're new to this field with no prior experience
  • You need a different specialisation outside Chemical & Process
  • You need fully self-paced, on-demand content

Course details

Strong customer service depends on well-trained and continuously developing teams. This course helps supervisors and leaders understand how to train, coach, and develop customer service professionals effectively. Learners will explore methods to build service skills, reinforce service standards, and support continuous learning within teams. The course focuses on performance improvement, knowledge sharing, and team development—enabling organizations to deliver consistent, high-quality customer service experiences.

Course suitable for

Key topics covered

  • Fundamentals of customer service excellence

  • Recruitment and onboarding of service professionals

  • Training methods: communication, empathy, conflict resolution, product knowledge

  • Coaching and mentoring for continuous improvement

  • Handling complaints and service recovery strategies

  • Building customer-centric culture in service teams

  • Setting goals, KPIs, and monitoring performance

  • Leveraging technology (CRM tools, chatbots, feedback systems)

  • Repeated operations: train → coach → monitor → feedback → improve

Opportunities that await you!

Career opportunities

Training details

This is a live course that has a scheduled start date.

Why people choose EveryEng

Industry-aligned courses, expert training, hands-on learning, recognized certifications, and job opportunities-all in a flexible and supportive environment.

$10

$0 Early bird

Coming in Next Month

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